Privacy Policy
Introduction
CupUp Systems d.o.o. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when interacting with our website, www.cupup.hr, or through our services. It complies with the General Data Protection Regulation (GDPR) and applicable Croatian laws. By using our website or services, you agree to the terms outlined in this policy.
Contact Information
• Company Name: CupUp Systems d.o.o.
• Address: Poslovna zona Labinci 12, 52 464 Kaštelir
• Business Activity: Reusable Cup Systems (Consulting, Sales, Logistics, and Washing Services)
• OIB: 82217392510
• Email: info@cupup.eu
• Phone: +385 91 410 410 2
What Data We Collect
1. Personal Data:
• Name, email address, phone number, and any other information provided through contact forms or service inquiries.
2. Usage Data:
• IP address, browser type, operating system, access times, and pages visited (collected via cookies or analytics).
3. Service Data:
• Information related to specific services, such as event size, requested products, and logistics preferences.
4. Cookie Data:
• Data collected via cookies to improve user experience (see our Cookie Policy).
How We Use Your Data
We use your personal data for the following purposes:
• To respond to inquiries and provide services.
• To manage logistics for reusable cup systems.
• To improve the functionality and usability of our website.
• To send occasional service updates or promotional material, where consent is given.
• To comply with legal or regulatory obligations.
Legal Basis for Processing
Our legal basis for processing personal data includes:
• Consent: When you voluntarily provide information through forms or subscriptions.
• Contractual Obligation: To deliver services you’ve requested.
• Legal Compliance: To meet regulatory requirements.
• Legitimate Interests: To improve our services and ensure website security.
Sharing Your Data
We do not sell or rent your personal data. Data may be shared with:
• Service providers assisting with logistics, email communication, or website maintenance.
• Legal or regulatory authorities when required by law.
Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements:
• Inquiry data: Retained for up to 12 months.
• Service data: Retained for the duration of the service plus an additional retention period as required by law.
Your GDPR Rights
You have the following rights under the GDPR:
• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete data.
• Erasure: Request deletion of your data where applicable.
• Restriction: Limit processing of your data.
• Data Portability: Receive a copy of your data in a structured format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent for data processing at any time.
To exercise your rights, contact us at info@cupup.eu.
Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
Cookies
We use cookies to enhance your browsing experience and collect analytics. For more details, see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and recommend reviewing their privacy policies.
Updates to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the effective date clearly marked.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:
CupUp Systems d.o.o.
Poslovna zona Labinci 12, 52 464 Kaštelir